Business organizations involve complex interactions of economic and social forces. We observe and analyze organizations using a combination of economics, ethics, sociology and systems theory.


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This wiki contains student materials on business studies and organizational behaviour.

Lecture Notes

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Business Awareness
  • Search versus discovery
    They're not the same, writes Seth Godin, in fact, they couldn't be much more different.http://sethgodin.typepad.com/seths_blog/2014/04/search-vs-discovery.htmlRetailers need to help customers to DISCOVER things they didn't know they wanted, not just ...
  • On Working At Home
    James McGovern started an interesting discussion on Linked-In and Twitter.@mcgoverntheory If my employees were 2x as productive at home, I wouldn’t care if they worked 1/2 the time. I wonder how many managers agree?@richardveryard Do you apply the same...
  • Apprenticeship 2
    The Apprentice is a TV reality show, pretending to be about management. See my earlier post on Apprenticeship (Feb 2011).Following the latest programme, Derek Miers (@bpmfocus) argued that All the apprentices should be fired (June 2013). Derek was stru...
  • A Cost-Saving Case Study
    ScenarioIn previous years, Smartchester City College has received income from the Mordenvia Bank, which has its head office in Smartchester and sends many of its employees to the college for management training.Three years ago, the college opened a ...
  • What is Synergy?
    Mergers and acquisitions are often justified by appeal to something called synergy - the whole being worth more than the sum of the parts. For example, I found one source that divided synergies into operational synergies and financial synergies."Operat...
  • For Whose Benefit Are Airports Designed?
    In Eleven Things Organizations Can Learn From Airports (January 2013), Seth Godin tells us why he dislikes airports.Passengers are powerless transients. Frequent flyers may get a slightly better service than infrequent flyers, but the overall experienc...
  • Anxiety as a Cost
    The airline industry operates according to a simplistic theory of customer value. In Eleven Things Organizations Can Learn From Airports (January 2013), Seth Godin criticizes this theory."By removing slack, airlines create failure. In order to increase...
  • Intelligent Marketing
    The challenge of marketing comes from uncertainty. A businessman (possibly John Wanamaker) once said, "Half the money I spend on advertising is wasted; the trouble is I don't know which half."Matthew Leitch credits David Ogilvy with pioneering an exper...
  • Business Awareness Workshop
    I am pleased to announce a new one-day workshop, providing business awareness for technical specialists such as IT staff. The workshop will be run in Uxbridge, Middlesex on January 28th 2013.For further bookings and details, please visit Unicom website...
  • Corporate Elephantiasis
    "The BBC is an archetypal case of corporate elephantiasis, an organisation too big to take clear and swift decisions. Its senior managers are lost in a corporate maze of directorates, divisions, Chinese walls and spectrums of delegation."Simon ...